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How we work

One point of contact. Every job managed and recorded.

Planned Preventative Maintenance and reactive works, run through one central communication channel for your team.

Planned Preventative Maintenance

Statutory and recommended servicing is scheduled against your asset register, booked before it falls due, and recorded on completion. Certificates, reports and service history are stored for every asset.

MonthlyQuarterly6-monthlyAnnual5-yearly
Reactive works

From the first report to the final record.

  1. Report

    Your team logs the issue by email, phone or request form, with a photo if possible.

  2. Scope & quote

    We confirm the problem, brief the right trade and check the quote against the scope.

  3. You approve

    The quote comes to you for approval. Routine items can sit on a pre-approved list so they move straight away.

  4. Attend & follow up

    We arrange access around your hours and follow the trade through until the job is done properly.

  5. Close out & record

    Work is checked, the invoice matched to the quote, and all documentation saved to your site records.

Your trades or ours

The flexibility to keep what works.

If you have trades you trust, we keep using them. Where there are gaps, we bring in professionals from our vetted network. Either way, every contractor is checked for licences, insurances and safe work procedures before they attend.

  • You stay in controlEvery quote comes to you for approval, unless it's on your pre-approved list.
  • Trades invoice you directlyAt the price you approved, with our fees itemised separately.
  • Full visibilityAsset register, service history and certificates available to you at any time.
Questions

Common questions

Do I have to change my trades?
No. If you have trades you trust, we'll keep using them. Where there are gaps, we bring in professionals from our vetted network.
Who pays the trades?
You do, directly, at the price you approved. We act as your partner, so trades invoice you directly and our fees are always itemised separately.
I lease my premises. Is this for me?
Yes. Many tenants are responsible for their own fit-out and equipment outside the base building. We look after your side and liaise with your landlord or their agent on anything that's theirs.
How do my staff report an issue?
By email, phone or an online request form. Every request is logged, so nothing is lost and you can see where each job is up to.
What happens at the free site inspection?
We visit your site, note the assets and their condition, check what servicing is current or overdue, and send you a written summary with a tailored proposal.

See what your site needs.

Book a site inspection and receive a written summary with a tailored proposal. Complimentary when booked before 31 December 2026.

Book a site inspection